Support

We support the latest stable release of all Alkaline editions as well as all current Alkaline Labs extensions. When you buy Alkaline, your license includes 60 days basic support.

Submit a ticket

To help us provide you with the best possible service, please provide as many details as you can in your message. Also include any error messages you have received and any URLs that help you describe your issue.
Installation-related? Try troubleshooting first.

Contact Us

  1. Submit a ticket. We’ll reply within one business day, even if we need more time to resolve your issue.
  2. Check your inbox for our reply. If you can’t find it, check your spam folder.
  3. Keep in touch. In some cases we may need more information from you. Simply reply to our email.

Your Ticket History

You must be logged in to review your current and previous tickets.

Current Queue
Loading... open tickets
Bad third-party extension?
First, check for updates and reset the extension. Still experiencing problems? Contact the developer at the lounge.
Prefer self-service help?
Read our user guide and troubleshooting article, or search our message boards.